Importance of Handling Customer Complaints


Today’s digital platform has simplified the ways customers can send complaints to your company. According to customer service experts, disgruntled customers should not be underestimated because they can wreak havoc on your company using online tools like Twitter and Facebook. These social media and others are used by individuals to reach out to many people hence a customer’s complaint can upset many individuals using these sites. In some instances, a customer may not be right and this could be a challenge to engage in a heated debate since you will be trying to defend yourself, the business and employees.

The first step to make is to be quiet and listen to the complaints. Some customers tend to frustrate a product or service even before considering their positive aspect. Also, you should ask open-ended questions involving the client. This technique will aid you to get crucial information about the problem at hand. Instead of being defensive starting from the beginning, you need to fast listen, promise to give a feedback, thank the customer and then decide the steps to be taken. As such, a customer will feel appreciated and any emotion or frustration would be eliminated.

As a business representative, you should not yell at problems that might be caused by someone of something else. Avoid finger pointing or defending anyone but plan how to collaborate with customer and agree on a lasting solution. In recent days, clients prefer their issues to be treated personally and not just another complaint from a customer. In case there was a default on your part, avoid over compensating the customer because others may take advantage to demand inappropriate freebies. In fact, many customers’ priority is to resolve the problem.

White Shark Media has had a share of complaints from customers and for this reason they have undertaken some steps to minimize complaints and offer better services. Since late 2012, the company has developed new procedure for new customers. They are using newly formed AdWords account so as to start from scratch when establishing new campaigns. Also, the firm is tracking the performance of AdWords accounts for customers like conversation and call tracking.

The company ensures that clients and SEM Strategist have reviewed the previous month’s result and the monthly report. This is done using an online conference technique called GoToMeeting. White Shark Media has learnt from previous customers’ complaints and they have put in place mechanisms to prevent them from occurring again.

Nitty-Gritty Regarding Sujit Choudhry and his Passion for Law

Ideamensch had a moment to interview Sujit Choudhry. Mr. Sujit is a globally recognized figure in the law field. His primary specialty is comparative constitutional law. When asked how his typical day looks like, he had a lot to share. He expressed his joy in being in a busy field. Every day he first reads online materials relating to his specialty, which helps him to be at par. After that, he scans through his emails for any updates. With so many constitutions being written or amended, his office is always busy. However, for him, he only takes a few hours writing. Remember he is in charge of global research projects.  For the full interview, click on

How Sujit Pursues Ideas to Fruition

His field is more practical and therefore easy to handle. However, he discloses that they always have to spend a considerable amount of time with their policy partners. It helps them in identifying problems that could be affecting various countries. As well, they have to explore and find out if some countries are using outdated or incomplete structures. Others may not even have any. It takes them to engage in in-depth research for impactful outputs. Professionals in various countries help them go a long way in achieving success.

Trends That Choudhry Finds Thrilling

Being a scholar and a researcher, Sujit Choudhry enjoys harnessing knowledge from the internet. As well, he finds it fascinating that he can compile relevant information on comparative constitutional law and post it online. Sujit says that unlike in the past, these days the issues of constitution affect everyone. No wonder he derives joy in uploading material in various languages. To be ahead of the pack, Sujit keeps on planning about the next milestone. When you are a global figure, everyone wants to have you in their venture, and you must be ahead of the game.  Click on for a glimpse of his timeline activities.


Despite being a respected practitioner and professor of law, Sujit Choudhry values everyone. He says that you have to engage the people on the ground. They play a crucial role in enlightening you on the move to take. As well, he advises on the need to remain agile and cost-effective.  More to read here.

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Groundbreaking Cancer Treatments with Dr. Clay Siegall

Dr. Clay Siegall is the co-founder and CEO of a biotech firm that operates out of Seattle, Washington. Seattle Genetics was founded in 1998 and rapidly went from a small startup with a skeleton crew of staff to become a major player in the cancer research field. He got the idea for Seattle Genetics after watching a family member diagnosed with cancer almost die from anemia. The anemia was a result of the chemotherapy drugs they were on to fight their cancer. Dr. Siegall believes there has to be a better way to fight cancer than the old standbys of chemo, surgery, or amputation.

Seattle Genetics markets its own and the first FDA-approved antibody drug conjugate to its medical partners, but it has other revenues to help cover the cost of developing new cancer-fighting drugs. Dr. Siegall believes in hard work and having a dedication to your craft to make it succeed. Seattle Genetics gets a lot of its new customers from negotiations, meetings, and wining and dining them.

Dr. Clay Siegall has a B.S. in Zoology from The University of Maryland as well as a Ph.D. in genetics from George Washington University. Dr. Siegall has worked with the National Cancer Institute from 1988 to 1991. Before he founded Seattle Genetics, he worked with Bristol-Myers Squibb Pharmaceutical Research Institute from 1991 to 1997. To date, Dr. Clay Siegall has written and published over 70 publications and currently holds 15 patents. He is dedicated to his company and furthering their research into new, and better cancer treatment drugs.

Seattle Genetics and Dr. Clay Siegall have both come a long way since its founding almost 20 years ago, and with the way Seattle Genetics is expanding and breaking new ground, it doesn’t show any sign of slowing down. This is excellent news for anyone who is diagnosed with cancer or has a friend or loved one with the diagnosis. Dr. Clay Siegall will be around for years to come, and the world will be better for it.


EOS Lip Balm Products and the Celebrity Appeal

Anytime that a celebrity embraces something it becomes popular. It doesn’t really matter what it is, and it doesn’t matter how much it costs. If celebrities are into it, their fans are going to generally flock to it as well. This is the case for the evolution of smooth lip balm. Celebrities have been seen utilizing it, and now their fans are taking notice of this too.  Check on for details.

This lip balm may cost a little bit more than the typical lip balm products, but there is a reason for this. The reason is that the container is bigger, and it will typically last much longer lasting than the smaller containers that are currently on the market. People are intrigued by these colorful spear shaped containers, and they want to select multiple spears in order to taste different flavors. Useful link on

This lip balm comes in a variety of different flavors, and people are going to be impressed with the growing number of flavors that are available. This has become one of the most talked about lip balm products on the market, and this is because there is a celebrity appeal that is overwhelming.

Be sure to click this.

Music fans have seen Fergie posting a picture using EOS lip balm products on her Instagram account. Even Jennifer Lopez and Miley Cyrus have been seen using the EOS in their music videos. This has become one of the easiest products to spot because of the spear shaped pot that this lip balm is contained in. That even makes it easier to recognize when it is on the shelf. Lots of other lip balm products may not stand out to consumers, but this is one product that has managed to stand away from the rest of the crowd. EOS is a company that changes the way people perceive lip balm.  Follow EOS on

To learn more about EOS visit

Adam Milstein’s Story On Founding Hager Pacific Properties And Entrepreneurship Principles

Breaking into real estate investments and brokering deals can take some time to become successful at, but if you have a blueprint to follow or the example of entrepreneurs who have a lot of success in the field, the path can be a little easier to find. One person who has been a success story in real estate is Adam Milstein, a Managing Partner at Hager Pacific Properties. He’s spoken to several media outlets over the years, but he sat down with Ideamensch specifically to talk about his philosophies on business success.


Milstein wanted to make his own way through real estate brokering because he felt his work would be more rewarding than what recruiters were offering at graduate school at the time. Milstein says entrepreneurs have to be patient because it could take a while before you start seeing returns on the market. He says he works to acquire assets and is involved in charity throughout the day to keep things organized and on track. His keys to success are persistence and being willing to take the lead to solve a problem, and the book he tells entrepreneurs to read is Dana Perino’s “And The Good News Is…”


Adam Milstein has taken a long journey on his way to becoming a successful investor and philanthropist. It began while he was growing up in Haifa and working with his father in the building framing and construction trade. He served 4 years in the Israeli Defense Forces and served under then General Ariel Sharon in the capture of the Egyptian armies during the Yom Kippur War of 1973. After returning home, he continued to work in the building framing trade while pursuing a bachelor’s degree on the side at the Israeli Institute of Technology, also known as the Technion.


Adam Milstein also married Gila Milstein when he returned home, and the couple has three daughters and grandchildren. Adam Milstein wanted philanthropy to become the identity of his family, and his generosity extends beyond his money to his time spent helping every organization the family foundation supports. He is active in the support of Israel and its ties to the US, and organizations he’s involved with that further this cause include the Israeli-American Council, Hasbara Fellowships, StandWithUs, AIPAC and Birthright Israel.

Success Academy Saves Schools by Creating Scholars

The Success Academy network, founded by Eva Moskowitz, puts its focus on creating a well-rounded child. The emphasis on both skills and content is why it succeeds where other charter schools may flounder.


Critics of the “balanced literacy” model disagree with the approach to skills vs content. To sum it up, the model emphasizes reading skills but doesn’t do much for content building skills. Moskowitz took these criticisms to heart when designing the curriculum for Success Academy. She has students focus not only on building skills but also being worldly. Students read poetry by Langston Hughes and stories about characters from Japan, not just Shakespeare and Nathaniel Hawthorne. This focus on content makes it easier for children to get invested in their reading. They experience their own culture as well as the cultures of others.


In keeping with the idea of creating a well-rounded student, Success Academy goes above and beyond what the Common Core requires. Common Core, for example, does not require daily science classes until 6th grade. Success Academy includes science in the curriculum in kindergarten. Partaking in experiments at such a young age helps build a background in science and creates a hands-on learning environment. Success Academy also includes a curriculum for writing and art, and puts a focus on after-school activities. The curriculum assigns extensive writing projects for every grade. Chess tournaments, journalism classes, and school musicals are a common occurrence. Yes, the scores for Math and English are high, but so are the scores for science and history, unlike many other schools.


Additionally, teachers themselves learn the skills that students learn. A mandatory four-week training class is given for every teacher at a Success Academy school. This teaches instructors the skills they will teach at a more advanced level. It shows them not just what they’ll be teaching but why it’s important. Understanding the main idea for a story, for example, will help for testing but it will also help someone understand what they’re reading and what to take from it.


This dual-focus on content and teaching to a test helps students reach their full potential.


The Businessman and Entrepreneur Mike Baur

Mike Baur is the co-founder and manager of Swiss Startup Factory. He has worked in the banking industry and had experience of more than 20 years. UBS and Clariden Leu are some of the companies that received his services. After some time he decided to get out of his banking career as an employee. He co-founded the Swiss Startup Factory in the year 2014. His colleagues are Max Meister and Oliver Walzer.


Mike Baur has an MBA from University of Rochester New York and an Executive MBA that he was given from the University of Berne.


He was a jury at a contest held at the University of St Gallen, a start-up pitching competition. When Swiss Startup Factory partnered with CTI, Baur was named the deputy managing director of the CTI Invest company. With this merger, he led the Swiss Startup Factory over its accelerator program doing it with Golback Group. That was in early 2016 and in February he partnered with Fintech Fusion. Right now, the Swiss Startup Factory is the leading independent and private finance ICT Startup Accelerator in the Switzerland.


He likes mentoring the young Swiss youth who are business enthusiasts. Baur gives them advice and supports them financially so that they settle down early and focus on the key goals and strategies of their growing businesses.


His company has various services that offer their esteemed customers. Baur together with his mates guides business starters through the required administrative procedures for them to get a Swiss work permit. He mentors companies for them to come up with clear strategies and vision that will meet the market wants. They then find a clear way and operating plan that will strive towards achieving it. He expands the network of the startup business so that they can connect easily with the desired market. Mike Baur and partners fund investments for the smooth running of business.


While doing business, one needs to get clients who can be depended on and Mike’s company can effectively cooperate, so that they find national and international customers who will fully support them in making deals. Startup companies are incubated by Swiss Startup Factory to be independent and able to make right decisions for their investments. Regular incubating companies will do a 3-month course, but Swiss Startup Factory under Mike Baur will make a 12-month course that will sharpen the owners and employees of the new firm. Baur has continued to be helpful in the Swiss business industry and guided people on the way forward during business startups.



The Secret of Bruce Bent II and Market Funds Revealed

When it comes to the topic of money very few people don’t have at least some sort of opinion on it. Whether your views are good, bad, or in between we can all agree that having a little more money in the bank can make even the most basic life easier. The real questions are what money market funds are, and who should be qualified to have them? Wikipedia defines money market funds as an open-ended mutual fund that invests in short-term debt securities such as US Treasury bills and commercial paper. They are also generally seen as being safe as a typical bank deposit, but typically provide a higher ROI (return on investment). Qualified investors and people who are responsible with money should have the privilege of dealing with money market funds. One of money market funds purpose is to limit exposure to loss either from credit, market, liquidity, or other unforeseen risks.

Now the next real question is who is Bruce Bent II, and how does he relate to money market funds?  In 1971, the first money market fund was developed by Bruce Bent II’s father. It was initially named the Reserve Fund, and was given to investors who were inclined in preserving their cash and money.

Bent II’s went on to join his father and the financial industry after graduating from Northeastern University with a Bachelor’s in Philosophy. He has become a business guru and financial expert, just like his father. Bent II has helped many business overcome their finanicial issues with his creative cash-related solutions.

Currently Bruce Bent II serves as the president of the Reserve Management Company, and has affiliations with the Double Rock Corporation, Hallmark Investment Series Trust, and more.

For further information follow Bruce Bent II on Twitter.

Wengie Hacks To Help Survive Emergency Situations


Wengie is an Australian vlogger that regularly posts videos to Youtube and Instagram. Her videos range from beauty tips to life hacks. In one of her most popular hack videos, she shows her viewers some very important life-saving hacks for emergencies Her first hack is a quick and easy emergency phone battery charger. She takes a metal key and attaches one end to a 9-volt battery and the other terminal is attached to the tip of a car charger. She tapes them in place, and her phone charges. Her next hack it filtering dirty creek water in an emergency. She takes a piece of fabric from her shirt and connects the jar with dirty water to the empty jar. The empty jar is lower than the dirty water jar. The water wicks up through the shirt and then down into the empty jar.


Next, she collects rainwater to drink by cutting a plastic bottle into the shape of a flower with the bottle opening placed inside a container to catch the water. Other tips in the video include putting spare cash in between the phone and the phone case, using your bra as a smoke or dust mask, using corn tortillas to start a fire, using a sandwich bag or a water bottle to catch sunlight and start a fire on paper, performing the Heimlich maneuver on yourself by putting a fist just above the navel and pushing up and in or using a fist and pushing it into a chair with force in and up, using a needle that has been magnetized by rubbing it on a shirt in one direction about one hundred times and then placing it on a small leaf that is floating in a container of water to show North, using a balloon or stretchy material placed over the opening of a water bottle the has been cut at the neck to launch a pointed stick for hunting small animals, using a crayon as a candle, checking your local wifi connections on your phone to tell if the power is out in the area or just your house, using keys placed between the fingers to attack an attacker, and finally using a rolled up piece of aluminum foil to create an extra contact between two batteries if there are not enough to power a device. Wengie has other hack videos on Youtube with very helpful information.

Highland – Much to Offer in Success

The Three Magic Words of a Successful Business


When it comes to Highland Capital Management, three words stand out from the rest: experienced, disciplined and bold. This unique pillar has been in the business for over two decades and quickly grown into a top-industry, global-alternative credit manager. It began in 1990 as James Dondero and Mark Okada formed a joint venture partnership through Protective Life Insurance Corporation and later specialized in assisting numerous clients to pursue fixed income markets as well as to obtain senior secured bank-loan management solutions. As of 1993, the business grew into Protective Asset Management Company, known otherwise as PAMCO. At this time, the business also served as an SEC-registered investment advisor through Protective Life and its two founding partners; Dondero and O’Connor owned 40 percent while Protective Life owned 60 percent.


The company only grew further with rapid success. In May 1997, the two founding partners purchased Protective Life stake through PAMCO and began Ranger Asset Management, LP., as an independent advisory registered with the SEC. In 1998, Ranger Asset Management, LP., changed its names to Highland Capital Management, LP. In 2000, Highland Capital Management initiated its very first co-mingled bank account fund and formed an alternative investment 40 Act solution as well. Highland continued to expand its products and – in 2004 – sent the mutual fund acquisition company through to floating rate funds on behalf of Columbia Asset Management. Highland Capital Management eventually purchased Singapore and Seoul offices, respectively, in 2008 and 2011.




Highland Capital Management has also worked with collateralized loan obligation markets or CLO markets to launch one of the first non-bank CLO’s as of 1996. Ever since, Highland Capital Management has worked diligently to structure and monitor billions of dollars in CLO’s and CDO’s, continuing as one of the biggest CLO managers globally. Highland Capital Management invests in an equal balance of community, environmental welfare, employee success and worldwide investment mastery. The company owns five main global headquarters. You may also find Highland Capital Management on Twitter, Facebook, LinkedIn, YouTube and Google Plus.